FREQUENTLY ASKED QUESTIONS
How do I determine the right size or dimensions for my print?
On the page displaying your single selected image, when you click the shopping cart icon above the image, you will be asked to choose the product's size. The appropriate sizes for your specific image will be displayed in the caption below the image itself. (Hover over the image to see the caption.) These displayed sizes will all be in the right dimensions, or aspect ratios, for the particular image that you are ordering, If you choose a different size from the BUY or SHOP product list, your image will be cropped and not printed in the intended dimensions. When your print is added to your cart, you can see a preview of the how the final image will look.
Tell me about my paper and other material choices.
When ordering, you will also have the opportunity to choose a paper or other print medium. Each paper print is custom created on professional photo paper with a choice of finishes: luster, matte or pearl (glossy with sharp detail and high intensity colors). Additionally, you can choose to have the image printed on metal, for vibrant colors and a water- and scratch-resistant surface, or on polished acrylic with a dibond substrate, for exceptional luminosity and depth.
What if I want sizes or materials that are not listed on the site?
Please get in touch through the CONTACT ME page with questions, or to order special sizes and/or materials. You may also contact me to order images from galleries other than the FEATURED GALLERY.
You have none of your portraits in the Featured Gallery. Can I buy them?
Images of recognizable people are not for sale because of privacy and sensitivity concerns.
What are your estimated production times, not including shipping time?
Photo prints on paper will take one-two business days. Metal prints will take two-three business days, and acrylic prints, eight business days. Add one extra day for an order from a gallery other than the Featured Gallery, or for an 'unlisted' size or medium.
Do you accept returns or exchanges?
Because each order is a custom work of art printed just for you, I do not accept returns or exchanges. If, on the other hand, your items are damaged in transit, I will do what I can to get a replacement out the door as soon as possible. Please keep all packaging and contents and send me a message (including photos showing the damage to the product and the packaging).
Do you add photographs to this site?
Yes. From time to time, you will see new galleries and additions to existing galleries.
What types of payment do you accept?
I accept electronic payments through PayPal. If you don’t have a PayPal account, you can still pay with a credit card through Stripe. This site contains links that make this process super easy.
ALL IMAGES ON THIS WEBSITE ARE COPYRIGHTED. ANY COPYING, DISTRIBUTION OR UNINTENDED USE IS PROHIBITED